Return & Refund
Can I return my order?
Shopping at CozyBee Co. should be fun! There is no need to stress yourself out about a purchase that doesn’t match your expectation, arrives defective, or even worse, never came because all our products come with a Return & Refund Guarantee. You can submit return & refund requests up to 14 days after you receive your order. Contact us at firstname.lastname@example.org, we will make sure that all of your issues are resolved.
Can I get a refund?
Refund will be given in the following terms:
- You did not receive your order after 60 days from purchase;
- Your order arrived damaged;
- Wrong item was sent to you;
- You simply do not want to keep your order and would like to send it back paying and covering return shipping cost.
When will I receive my refund?
Please make sure the returned item is unused and in the original packaging. We will provide you with a return address. We will process your return within 2-5 business days of us receiving your return. Refunds can only be issued to the same credit card used when making the purchase.
I still haven’t received the refund after a long time. Why?
- If you haven’t received a refund yet, first check your bank account again.
- Then, contact your credit card company. It may take up to 30 days for some credit cards to process depending on your provider.
- Next, try contacting your bank. There is often some processing time before a refund is posted.
- If you have done all of the above and still have not received your refund, please contact us at email@example.com
If you have any other questions, please feel free to contact us at firstname.lastname@example.org. You can also fill out our contact form. We will get back to you asap.