Return & Refund

Can I return my order?

Shopping at CozyBee Co. should be fun!  There is no need to stress yourself out about a purchase that doesn’t match your expectation, arrives defective, or even worse, never came because all our products come with a Return & Refund Guarantee.  You can submit return & refund requests up to 14 days after you receive your order.  Contact us at, we will make sure that all of your issues are resolved.

Can I get a refund?

Refund will be given in the following terms:

  • You did not receive your order after 60 days from purchase;
  • Your order arrived damaged;
  • Wrong item was sent to you;
  • You simply do not want to keep your order and would like to send it back paying and covering return shipping cost.

When will I receive my refund?

Please make sure the returned item is unused and in the original packaging.  We will provide you with a return address.  We will process your return within 2-5 business days of us receiving your return.  Refunds can only be issued to the same credit card used when making the purchase.

I still haven’t received the refund after a long time.  Why?

  • If you haven’t received a refund yet, first check your bank account again.
  • Then, contact your credit card company.  It may take up to 30 days for some credit cards to process depending on your provider.
  • Next, try contacting your bank.  There is often some processing time before a refund is posted.
  • If you have done all of the above and still have not received your refund, please contact us at

If you have any other questions, please feel free to contact us at  You can also fill out our contact form.  We will get back to you asap.